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Segment Booking Policy

Married Segment Abuse Policy
Effective 01/01/2012

DOT Changes

Picasso Travel Privacy Policy

Effective January 1st, 2014

Your privacy is very important to Picasso Travel ("we" or "us"). This Privacy Policy describes the principles and practices that apply to Personal Information (defined below) collected from users of our services ("you") on our Site, in telephone or e-mail communications, or in interviews, surveys, sweepstakes, contests or raffles.

Simply put:

  • We will not collect Personal Information without your knowledge and permission;
  • We will not knowingly disclose your Personal Information to third parties, except as provided in this Privacy Policy;
  • We will allow you to view, correct or remove your Personal Information; and
  • We will take reasonable steps to protect the security of the Personal Information we collect from you.

Your California Privacy Rights

Picasso Travel is a dba of All Continents Travel, Inc. a California corporation. Under California Law, California residents have the right to request in writing from businesses with whom they have an established business relationship, (1) a list of the categories of personal information, such as name, address, e-mail address, and the type of services provided to the customer, that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties' direct marketing purposes, and (2) the names and addresses of all such third parties. To request the information located above, please e-mail us at: customerservice@picassotravel.com, or write to us at:

Customer Service
Picasso Travel, Inc.
300 N. Continental Blvd, Ste 310
El Segundo, CA 90245
U.S.A.

Please do reference "California Disclosure Information".

We will respond to such written requests within 30 days following receipt at the e-mail or mailing address stated above. If we receive your request at a different e-mail or mailing address, we will respond within a reasonable period of time, but not to exceed 150 days from the date received. Please note that we are only required to respond to each customer once per calendar year.

The remainder of this policy describes our Personal Information handling practices in detail.

General Information

All Continents Travel respects the privacy of visitors to our online sites. Any personal information gathered on this site will be kept strictly confidential and will only be used in ways for which you have specifically consented. We will never sell or rent any personal information collected from you to any third party. We will take particular care to protect the privacy and security of your information.

All Personally Identified Information gathered on this website is in accordance with the Privacy Policy.  This policy came into effect on January 1, 2014, and was last updated on March 12, 2014.

Privacy Contact Information

You can contact  All Continents Travel Inc. at

All Continents Travel, Inc. (dba Picasso Travel, Inc.)
Data Privacy Officer
300 N. Continental Blvd, Ste 310
El Segundo, CA 90245
U.S.A.

Email: privacy(at)picassotravel.com

Collection and Use of Personally Identifiable Information

All Continents Travel will only collect personally identifiable data, such as your name, address, telephone number, or e-mail address, when it is voluntarily submitted to us at our website. This information will be collected through an online form or when you contact us regarding any other matter.

Although All Continents Travel is part of the AERTiCKET AG Group , no information collected on our sites will be used by our Group companies nor will anyone from our Group companies contact you or use your information in any other way without your consent. No other third parties, either on our or on their own behalf, will collect any Personally Identified Information through our website.

Registration

In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

Orders

We request information from you on our order form. To buy travel products and services from us, we are required to follow federal regulations.  These include, but are not limited to the fact that we must request you to provide us with certain personal (like the name, the birthdate and gender of the traveler, etc.) and financial information (like the billing credit card number, expiration date). This information is required by the TSA and is used for billing purposes and order fulfillment. If we have trouble processing an order, we'll also use this information to contact you.

Tracking Technologies

Non-Personally Identifiable Information
Our website also collects and uses information in aggregate form to track the total number of visitors to our site, the number of visitors to each page of our site, the domain names of our visitors' internet service providers, and other such technical information. This is technical information that does not by itself identify any specific individuals. No personally identifiable information is available in this process.  We refer to it as "non-personally identifiable information". We use this aggregated data from time to time to better target our marketing efforts.

Cookies
Our website uses a well-known technology called "cookies". This is simply an electronic token that a server gives to your browser when you access a website. Cookies are capable of storing many types of data. They help provide additional functionality to the site and they help us analyze site usage more accurately. For instance, our server may set a cookie that keeps you from having to enter a password more than once during a visit to one of our sites. In all cases in which cookies are used, the cookies will not collect personally identifiable information, except with your explicit permission. We do not, however, use cookies to track the navigational habits of identified visitors.

Changes to our Privacy Policy

If we intend to use your personally identifiable information in a manner different from that stated at the time of collection through this Web site, we will notify you via email. You will have a choice as to whether or not we use your information in this different manner. In addition, if we make any material changes in our privacy practices that do not affect user information already collected through our site, we will post a prominent notice on our web site, thereby notifying users of the change.

Access to Your Information

If you would like us to delete any information we have about you, we shall do so within a reasonable amount of time, unless that information is part of a material condition of your being able to use our products and services. In such cases, you may request to have your information deleted, once the agreement related to the service has terminated.

We will respond to your request to access, update or delete your information within ten (10) business days. Before we are able to provide you with any information, correct any inaccuracies or delete any information, however, we may ask you to verify your identity.

Security

We take careful measures to prevent the loss, misuse, and alteration of your information. We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. We use Secure Sockets Layer (SSL) technology supporting 128-bit encryption when we collect information from you during the certification application process. Financial information is stored by our payment processor, ChasePaymentTech, a subsidiary of JP Morgan/Chase. The information collected is stored on a secure server network, protected by firewalls and other state-of-the-art security measures. Only the All Continents Travel team will have access to your personal information.

We not only use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Disclosure of Information

If the law in our jurisdiction requires us to do so, please do assume that all Personally Identified Information gathered can and will be disclosed to judicial or other government agencies subject to warrants, subpoenas or other governmental orders.

In the event of a sale or merger of All Continents Travel, Inc. all data will be transferred to the new entity.

Protection of Children

This site is not intended for, or designed to attract, children under the age of 13.  We do not collect personally identifiable information from any person we actually know is a child under the age of 18.  This site does not sell products or services to children under the age of 18.  If you are under 18, you may only use this site with the involvement of a parent or guardian.

Third Party Links and Advertising

As a convenience to our visitors,  All Continents Travel’s  sites currently contain links to a number of sites that we believe may offer useful information. Our privacy policies and procedures described here do not apply to those sites. We suggest contacting those sites directly if you would like to have additional information related to the specific  data collection, retention and distribution policies of those sites.

We do not use third party advertising companies to provide advertising, nor do we allow any third party advertisers to track your browsing with us.

Dispute Resolution

Disputes regarding privacy concerns shall be submitted to mediation before a mutally agreed to mediator at the American Arbitration Association (AAA) located in Los Angeles, California, USA.  If the dispute is not resolved by  mediation, then the dispute shall be submitted to binding arbitration before the AAA with an arbitrator agreed to by the parties.  If the parties cannot agree to an arbitrator, then one shall be appointed by the AAA. The arbitration shall be governed by the AAA's rules of commercial arbitration and the laws of the state of California.  Picasso shall be responsible for the fees of the AAA mediation and initially responsible for the fees of the AAA binding arbitration subject to allocation by the arbitrator.

Contact Us

Your privacy is our business.  Please do contact us directly via email at privacy(at)picassotravel.com if you have any questions regarding any matter related to this policy.