Good news!
Cockpit Light is online
We have good news! Just one week after the cyber attack on our systems, you can book again and access existing bookings.
Our developers have been working hard around the clock. Now “Cockpit Light” is online. “Cockpit Light” is a slimmed-down, temporary version of Cockpit.
What does Cockpit Light offer?
- All existing bookings for your agency at a glance.
- New bookings can be created and tickets issued.
- Option bookings are possible (no instant ticketing required).
- Payment methods can be optionally selected: SEPA, credit card (with restrictions), bank transfer.
- Existing settings for ticket fees, margin, etc. have been adopted. When you make a booking, your previous price calculation is automatically taken into account.
- Bookings made in Cockpit Light are automatically transferred to Cockpit..
Limitations of Cockpit Light
- There is only one Office User account for all agents of an agency per agency.
- Cockpit Light is only available in English.
- Please request VOID, rebooking and refund by email from us.
- Please order train-to-flight (TTF) from us retrospectively (free of charge).
- API bookings are not available in Cockpit Light.
Login to Cockpit Light
- You access this link and then click on “Forgot Password”.
- Then enter your agency number in the “Username” field (you can find this on our invoices, for example) and click on “Request new Password”.
- You will now receive your new password automatically by email to the email address we have on file for you.
What happens next?
Cockpit Light is only an interim solution. Our development teams are working in parallel on the timely restoration of Cockpit. We are confident that we will be able to provide you with your familiar Cockpit with all the usual features and functions again in the near future.
We are absolutely thrilled with the overwhelming response to Cockpit Light, and it’s fantastic to see the trade press already reporting on it. The booking figures are looking great and show that we have successfully created a valuable interim solution until you can access our familiar Cockpit platform once again.
Currently, we are working tirelessly to send out all invoices that have accumulated due to technical limitations and to ensure collection via SEPA direct debit. The backlog from last week is quite substantial and can only be processed gradually due to the enormous amount of data. We kindly ask for your patience during this time.
We are confident that we will be able to restore the full scope of our services very soon. You can rest assured that once this happens, we will inform you promptly.
Thank you for your understanding and continued support.
Technical Outage at Picasso Travel
On Sunday, March 9, 2025, Picasso Travel was the target of a cyber attack that led to technical Outage. Among other things, the Cockpit booking system was affected. An emergency task force set up immediately is currently analyzing the situation. At the same time, Picasso Travel’s IT experts are working intensively along with external specialists to rectify the disruption as quickly as possible and to restore access to the Cockpit booking system for all agencies. All customers of the Picasso Travel Group in US and worldwide have already been informed and will be regularly updated on the current status of the measures.
IT security and data protection are always a top priority for Picasso Travel. It is assumed that only a minimal amount of data has been lost at this stage. However, it is still too early to make an accurate assessment of the situation. The incident is being thoroughly investigated, involving external experts to help determine the origin of the attack and assess the measures needed to restore system security and prevent future attacks.
Despite the current challenges, Picasso Travel is confident that the applications can be restarted step by step and that work can soon continue as usual.
Our 24/7 ticketing service has been restored. Please email to nightservice@picassotravel.com for ticket requests after hours.
Thank you for your patience and understanding.
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