On Sunday, March 9, 2025, Picasso Travel was the target of a cyber attack that led to technical Outage. Among other things, the Cockpit booking system was affected. An emergency task force set up immediately is currently analyzing the situation. At the same time, Picasso Travel’s IT experts are working intensively along with external specialists to rectify the disruption as quickly as possible and to restore access to the Cockpit booking system for all agencies. All customers of the Picasso Travel Group in US and worldwide have already been informed and will be regularly updated on the current status of the measures.

IT security and data protection are always a top priority for Picasso Travel. It is assumed that only a minimal amount of data has been lost at this stage. However, it is still too early to make an accurate assessment of the situation. The incident is being thoroughly investigated, involving external experts to help determine the origin of the attack and assess the measures needed to restore system security and prevent future attacks.

Despite the current challenges, Picasso Travel is confident that the applications can be restarted step by step and that work can soon continue as usual.

Our 24/7 ticketing service has been restored.  Please email to nightservice@picassotravel.com  for ticket requests after hours.

Thank you for your patience and understanding.